How we Work

When you and Resense agree to create a distinctive spa together, either with Resense Spa, Kempinski The Spa or white label, we deliver:

Phase 1 – Designing the right spa

Once the contract has been signed, Resense prepares spa market research and a competitive analysis specifically for your spa.  We then use this to tailor your individual spa concept and provide a brief for the design team.  We specify the optimal size, flow, layout, FF&E, OS&E and all other physical and functional requirements for your spa.  We work with the project architect reviewing the drawings until we are all happy they are perfect.  We will also prepare a 5 year Profit and Loss Projection to forecast measurable results into the future.

Phase 2 – Preparing for launch

During this phase we address all senses of the spa: the smell, sound, touch, feel, taste & sight to create the most memorable spa experience.  We appoint a dedicated team including a Resense Operations Manager and 2 Resense Training Managers (in addition to any product training) to be on site for up to 6 weeks during pre and post-opening, to manage and lead all of the preparation for opening or taking over your spa.  These include OS&E lists with cut sheets, training of all spa staff and relevant hotel departments, operations manuals, SOPs, menus, staffing structure, recruitment and training of a competent Spa Manager, establishing KPI’s, F&B menu, membership needs, procurement of products, uniforms, guest supplies, software and marketing recommendations and all things necessary for the future operation of the spa.

Phase 3 – The operating spa

The end result.  From opening onwards, our experts will monitor and support your spa on a daily, weekly, monthly and yearly basis.  Complete focus is upon upholding the carefully conceived luxury experience for our guests whilst managing the details to ensure the client receives a return on their investment as quickly as possible.  Resense believes that at this stage it is important to maintain consistent contact with the spa and play an active role in its service and financial performance.  We will ensure that the spa is continually developed to international standards and beyond, and that the quality of service and procedures are maintained to the highest levels.  Our Operations Manager will be in regular communication with the Spa Manager and the Hotel General Manager via our support calls and visits to the spa.  Training of the whole spa team is critical and will be performed consistently and continually.

Additional services

Drawing on our ability to create the perfectly tailored spa or spa brand for a particular hotel or group, Resense can also create white label spas and brands whilst remaining focussed on delivering the spa that works for the client’s unique target market.


If you would like to speak to us about creating your spa or spa brand, please contact our CEO, Kasha Shillington directly via